FAQ's
1. Ordering
An automated email confirming all the details of your order will be sent to you within one hour of placing your
order.
If you do not receive a confirmation of your order within 24 hours, kindly contact us via email at
info@raunakfoodcraft.com or call us at +91-9321450920. Our dedicated Consumer Care Specialists will be
delighted to assist you in checking the status of your order. Our Consumer Care Representatives are available to
respond to email inquiries and phone calls from Monday to Saturday, between 9am and 5:30pm. To facilitate
the order status check, please provide the following information: your order number, name, email address,
billing zip code, and the date of your order placement.
Occasionally, customers may experience issues related to their browser’s security settings (e.g., Internet
Explorer, Firefox, Safari, etc.) when using our website. If you encounter any problems, kindly send an email to
info@raunakfoodcraft.com or call our Consumer Care Team at +91-9321450920. Our Consumer Care
Representatives are available to respond to email inquiries and phone calls from Monday to Saturday, between
9am and 5:30pm.
You can easily track the status of your order by visiting the Track Your Order page on our website. Simply enter
your order number, email address, and billing zip code to retrieve the relevant information.
We accept return requests for most of our products; however, we do not offer direct exchanges. If you wish to
replace or substitute a product, a separate purchase must be made. For a detailed overview of our return and
exchange policy, please click here.
We regret to inform you that our system does not support multiple shipping addresses per order. To ensure
accuracy and efficiency, we recommend placing a separate order for each shipping address.
Please note that prices are subject to change, including temporary reductions and permanent increases. The
prices displayed in your shopping cart represent the current price for which you will be charged.
Please be advised that Raunak Enterprises is not a bakery and, therefore, does not accept cake orders. Raunak
Enterprises is a globally recognized leader in baking and decorating products. Our wide range of products is
available for purchase on raunakfoodcraft.com as well as through various popular retailers.
2. Shipping & Delivery
An automated email confirming all the details of your order will be sent to you within one hour of placing your
order.
Prior to placing your order, we recommend verifying the delivery availability for your specific pin code. If our
system indicates that delivery is available, rest assured that we will deliver the product to your pin code. To
check the availability of our delivery service, please click here.
3. Wholesale & Bulk Purchase
If you are interested in making bulk purchases or buying items wholesale, please contact our marketing
4. Online Security
We prioritize the security of your personal information when you submit credit card details online. To ensure
this, we employ commercially reasonable measures. Our website, raunakfoodcraft.com, utilizes SSL (Secure
Socket Layer) technology during the checkout process, which encrypts and secures the transmission of your
personal information. However, it is important to note that no computer system is entirely immune to security
breaches, and there are inherent risks associated with any online transaction. Therefore, when you provide
payment information through an e-commerce website, you assume a certain level of risk. For further details,
we recommend reviewing our privacy policy.
For detailed information on how we handle customer information, kindly refer to our Privacy Policy.
A “cookie” refers to a small text file that is automatically stored by your browser on your computer. Your
browser requires your consent to save cookies.
Our website utilizes cookies to identify you as a unique visitor and personalize your shopping experience. For
instance, if you have items in your shopping cart and leave our site or close your browser, the cookie helps us
recognize you when you return, allowing your cart contents to remain intact. Rest assured, your privacy and
security are not compromised when you accept a cookie from our site. The cookies used are encrypted and
transmitted securely, and they do not collect or store any personal information.
5. Payment Methods
We offer the following payment methods:
– Credit Cards or Debit Cards (Visa, Mastercard, Discover)
– UPI (Unified Payments Interface)
– Net Banking
6. Product Information
For any inquiries regarding our products, please direct your questions via email to info@raunakfoodcraft.com
or contact our Consumer Care Team at +91-9321450920. Our Consumer Care Representatives are available to
answer email inquiries and phone calls from 9am to 5:30pm, Monday to Saturday.
If you need assistance in locating a product at a retail store or on our website, kindly send an email to
info@raunakfoodcraft.com or call our Consumer Care Team at +91-9321450920. Our Consumer Care
Representatives are available to address email inquiries and phone calls from 9am to 5:30pm, Monday to
Saturday.
To search for a specific product, you have the option to enter either a keyword, such as the brand or colour or a
product number in the designated search box. The search engine will then direct you to the corresponding
results page
The majority of our products are vegetarian and you can identify them by the presence of a green vegetarian
logo. In the rare instance where a product is non-vegetarian, it will be clearly indicated with a red non-
vegetarian logo.
Yes, all our products are certified Halal.
Indeed, we offer Kosher-certified products as well.